Call Recording

Your organization works hard to provide great customer service. Whether you need to capture every call for regulatory compliance, or record a random sampling of calls for quality management, Loffler can find the best solution for your call recording needs. Locating and replaying calls is also quick and easy with improved recording technology. Data security and call archiving features can ensure your recorded calls are stored safely for as long as your business requires.

Loffler's voice and data monitoring solutions can be used to:

• Evaluate employee performance
• Create and distribute performance reports
• Train staff on optimal call techniques and best practices
• Observe interactions from the perspective of your customers
• Collect customer feedback
• Store voice recordings and screen captures for analysis

Loffler’s broad selection of monitoring technology, software, and services help your organization reach the next level.