Loffler Companies earns Canon Technical Service Professionals certification for first technician; dealership certification expected in Spring 2015
Loffler Companies, an award winning and nationally recognized leader in business technology and services had their first service technician achieve Associate Level Certification by the Canon Association of Technical Service Professionals (ATSP). Loffler is one of only six private dealerships in the country to achieve this honor. The Canon ATSP certification enables technicians to show their efficiency at servicing Canon products and empowers savvy dealerships to differentiate themselves from other competitors in the marketplace. Loffler expects to have more than 75% of their technicians certified by Spring 2015, thereby earning certification for the dealership.
When a client sees the Canon ATSP logo, they can be assured that the technical support professional responding to their call has the highest industry standard of service certification and manufacturer-backed training to effectively solve any problem. In addition, Loffler earned top ranking in First Call Effectiveness from an independent third party , a result of professionally certified technicians responding in a three-hour time frame and fixing devices right the first time. This expertise enables devices to run for an extended period and maximizes client uptime.
“We are exceptionally proud of our experienced, knowledgeable and friendly technicians who continuously strive to exceed the expectations of our clients,” said Brian Patterson, Loffler Imaging Services Manager. “It’s their commitment to learning all they can and using that knowledge to keep our clients productive, efficient and happy, that sets them a step above the competition.”
The (ATSP) program challenges Canon Authorized Dealership technical support professionals to confirm their skills and knowledge utilized in the support of Canon Office Imaging Products through a series of exams based upon job functions or role within an organization. The job function-based exams are designed to measure the knowledge and the demonstration of the skills that are required for a support professional against a set of standards for competency and performance. Successful completion of a specific ATSP exam results in Certification of the competencies associated with the specific job function
“We thank our clients for trusting us with their Canon printer and copier needs, and in return, we do our best to keep their equipment in the best condition and running productively to help ensure their success,” said Jim Loffler, President and CEO, Loffler Companies. “The first-class service and support from our team of the best and brightest enables us to keep our clients satisfied.”
Loffler Companies, established in 1986, continues to be the leading business technology and services provider in Minnesota and Western Wisconsin, as well as being nationally recognized in the top 15 by many of its suppliers. Loffler’s almost 400 employees work hard every day to exceed the expectations of clients, partners and the community. Loffler Companies has been named to the Inc 5000 list of “Fastest Growing Privately-Held Companies in America” for seven years in a row, as well as being a StarTribune “Top Workplace” for the past three years. The Jefferson Award for Public Service was awarded to Loffler Companies in 2012, recognizing Loffler employees’ long history of giving back their time, talent, and financial resources to the community.
